I had such an amazing experience with the Loess Hills Harley Davidson, when purchasing my very first motorcycle. Being a single female, that has never bought a motorcycle before, I was naturally hesitant on how I might be treated/judged when I showed up to purchase a bike. From the get go, the entire team was AWESOME! Ryan called me within about 20 minutes of my initial email inquiry. He offered to stick around the store for me to come in and look at the bike last minute. When I got there, I was greeted not just by Ryan, but by some of the other team members, and everyone made me feel so welcome. The process was thoroughly explained to me, including the bike itself.
Justin who handled my paperwork was great about explaining the process and welcomed me to the family. The ladies behind the counter seemed genuinely excited for me when I was introduced to them. And even Harley when he dropped the bike off at my house, went out of his way to be friendly, courteous and once again, welcomed me to the HD family. I was initially signed up for the new rider course at an Omaha HD store, but after this experience with the Loess Hills store, I am hoping to take the course with these folks instead! (Even though it is a 40 minute drive for me-it will be worth it!) I was so pleased with the service and attention I received from these guys and gals, I want to go back to them for my riding class. I've already told several friends THIS IS WHERE THEY NEED TO GO WHEN THEY GET THEIR NEXT or FIRST BIKE! Thank you so much Ryan and the rest of the Loess Hills HD team! (Employee: Ryan Hotz, Justin Kretzer)